Refund & Cancellation Policy

We want every paid order delivered. Here is exactly what happens when something goes wrong.

Order not delivered

If your order has not started within 24 hours of payment, or our delivery partner cancels it, we will either deliver it again or give you a full refund – your choice.

Partly delivered

If only part of an order is delivered, we will send the missing amount again or refund the undelivered part.

When a refund is not possible

• The order has been fully delivered.
• The account was private, the link was wrong, or the username was changed during delivery. In these cases we will try to re-deliver once the details are corrected.
• Engagement dropped after delivery on a product without a refill. Products with a refill are topped up during the refill period shown on their page.

Cancelling an order

Orders start automatically within minutes, so they usually can't be cancelled once paid. If yours has not started yet, contact us and we will cancel it and refund you in full.

How to ask for a refund

Contact us within 7 days of your order with your order code, using the Support page or the details on the Contact page. Approved refunds go back to your original payment method through Cashfree, usually within 5–7 working days.